Terms & Conditions
Comprehensive Legal Framework Governing Our Artisanal Leather Products
CRITICAL NOTICE
By placing an order with F. Sons Leathercraft, you acknowledge and agree to all terms outlined below. These terms constitute a legally binding contract between you and F. Sons Leathercraft. Please read thoroughly before proceeding with any transaction.
Exclusively Made-to-Order
Every item is meticulously handcrafted after order confirmation. No inventory, no ready stock - only bespoke craftsmanship.
Premium Leather Commitment
100% genuine animal leather exclusively. No rexin, faux leather, or synthetic materials. Only sheep, goat, cow, and camel leathers sourced ethically.
Halal Certified Materials
All leather is sourced from Halal-slaughtered animals, processed according to Islamic principles with proper blessings.
30-Day Quality Warranty
Comprehensive warranty against manufacturing defects for 30 days from delivery date. Covers stitching, hardware, and construction.
Secure Payment Structure
50% advance to initiate production, 50% balance before dispatch. Bank Transfer, EasyPaisa only.
8-Hour Cancellation Window
Orders can be cancelled within 8 hours of payment verification. Post-production, cancellations not permitted.
1. Ordering & Payment Protocol
1.1 Order Confirmation Process
- Initial Inquiry: Customer submits order request via website, WhatsApp, or direct contact
- Order Verification: Our team confirms product specifications, measurements, and customization details
- Payment Link Generation: Unique payment link/invoice generated with 50% advance requirement
- Advance Payment (50%): Order officially enters production queue only after advance payment verification
1.2 Two-Stage Payment Structure
Stage 1: Production Advance (50%)
Required to:
- Reserve premium leather from our curated stock
- Allocate artisan time and workshop capacity
- Procure specialized hardware and fittings
- Cover initial material costs and pattern creation
Stage 2: Balance Payment (50%)
TRIGGER POINT:
Balance payment is automatically triggered when:
- Product crafting is 80% complete
- Quality inspection at intermediate stage is passed
- Product enters final finishing phase
Dispatch will NOT occur until full payment is received and verified.
1.3 Absolute No-COD Policy
F. Sons Leathercraft operates on a STRICT NO CASH-ON-DELIVERY basis. This policy is non-negotiable due to:
- Bespoke nature of every product (cannot be resold)
- Premium material commitment (100% genuine leather per order)
- Artisan labor investment (custom measurements and design)
- Financial sustainability of traditional craftsmanship
2. Production Timeline & Process
2.1 Standard Production Timeline
2.2 Production Milestones
- 1Day 1-2: Leather selection & pattern creation
- 2Day 3-7: Hand-stitching and assembly
- 3Day 8-10: Hardware installation & detailing
- 4Day 11-12: Final finishing & quality inspection
- 5Day 13-14: Packaging & dispatch preparation
2.3 Factors Affecting Timeline
- Complex customizations (embossing, tooling, special hardware)
- Multiple item orders (each item crafted sequentially)
- Special leather types (exotic finishes, custom dye requests)
- National holidays or unforeseen circumstances
- Shipping carrier schedules (for international orders)
3. Cancellation & Refund Policy
3.1 Cancellation Timeframes
Full Refund Period (0-8 Hours)
Condition: Cancellation request received within 8 hours of payment verification
- 100% refund of advance payment
- No questions asked policy
- Refund processed within 5-7 business days
Partial Refund Period (8-24 Hours)
Condition: Cancellation request received between 8-24 hours after payment verification
- 75% refund of advance payment
- 25% retained as material procurement fee
- Leather reserved for order cannot be reused
No Cancellation Period (After 24 Hours)
Condition: Production has commenced (leather cut, patterns made)
- No cancellation permitted
- No refund of advance payment
- Order will be completed and shipped
- Balance payment still required for delivery
3.2 Non-Cancellable Orders
The following orders cannot be cancelled under any circumstances:
- Orders with custom monograms or personalization
- Bulk orders (5+ items)
- Corporate/business orders
- International shipments
- Special leather types (camel, exotic finishes)
4. Leather Specification & Quality
4.1 Our Leather Commitment
What We Use
- 100% Genuine Animal Leather Only
- Premium Sheep Leather
- Goat Leather (Full Grain)
- Cow Hide (Vegetable Tanned)
- Camel Leather (On Special Request)
- Halal-Slaughtered Animals Only
What We Never Use
- Rexin/Faux Leather
- PVC/Vinyl Materials
- Synthetic Composites
- Bonded/Reconstituted Leather
- Non-Halal Source Materials
4.2 Natural Leather Characteristics
Important: The following are NOT defects but natural characteristics of premium leather:
- Natural grain variations and texture differences
- Small scars, insect bites, or stretch marks from animal life
- Variations in dye absorption causing slight color differences
- Characteristic leather scent (not chemical odor)
- Patina development over time (sign of quality leather)
- Softening and creasing with use (normal wear pattern)
5. Warranty & After-Sales
5.1 30-Day Comprehensive Warranty
Covered Under Warranty
- ✓Stitching failure or unraveling
- ✓Hardware malfunction (zippers, buckles)
- ✓Construction defects
- ✓Adhesive failure
- ✓Color bleeding (manufacturing defect)
- ✓Lining detachment
Not Covered Under Warranty
- ✗Normal wear and tear
- ✗Improper care or maintenance
- ✗Accidental damage
- ✗Exposure to extreme conditions
- ✗Alterations by third parties
- ✗Natural leather characteristics
5.2 Warranty Claim Process
- Notify customer service within warranty period
- Provide order number and clear photos of issue
- Our quality team assesses claim (2-3 business days)
- If approved: Repair, replacement, or refund offered
- Customer returns product (we cover shipping if valid claim)
- Resolution within 14 business days of receipt
6. Shipping & Delivery Terms
6.2 Delivery & Acceptance
- Inspect package for damage before accepting delivery
- Refuse delivery if package shows significant damage
- Sign delivery receipt only after inspection
- Report any transit damage within 24 hours
- Unclaimed packages returned after 7 days
- Return shipping charges apply for unclaimed orders
7. Legal & Intellectual Property
7.1 Ownership Rights
- ℹAll designs, patterns, and product configurations are intellectual property of F. Sons Leathercraft
- ℹCustom designs created for clients remain our property; client receives limited license for personal use
- ℹPhotographs, product images, and website content are copyright protected
- ℹReverse engineering, copying, or mass production of our designs is strictly prohibited
7.2 Governing Law & Dispute Resolution
Jurisdiction: All terms governed by laws of Islamic Republic of Pakistan
Dispute Resolution: Any disputes shall first attempt resolution through mutual negotiation
Arbitration: If negotiation fails, disputes resolved through arbitration in Karachi, Pakistan
Legal Fees: Prevailing party entitled to reasonable attorney fees in legal disputes
8. Limitation of Liability
F. Sons Leathercraft's liability is limited to the purchase price of the product. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or data
- Damages from improper use or care
- Third-party alterations or repairs
- Acts of God, natural disasters, or force majeure events
- Shipping carrier delays or damages (claims must be filed with carrier)
Final Acknowledgment
By proceeding with any transaction with F. Sons Leathercraft, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions outlined in this document. These terms supersede all prior agreements and understandings, whether oral or written.